This Policy was last reviewed and updated on: 18/07/2023
Overview
Exemplary energy values and respects the privacy of the people we deal with. Exemplary energy is committed to
protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable
privacy laws and regulations.
This Privacy Policy describes how we collect, hold, use and disclose your personal information, and
how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a
material form or not, about an identified individual or an individual who is reasonably identifiable. In general
terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or
indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you
choose to share with us.
The personal information we collect about you may include:
- Name;
- Username;
- Last active;
- Date registered;
- Email;
- Order information;
- Country;
- City;
- Region;
- Postal code;
- IP address
How do we collect your personal information?
We collect your personal information directly from you when you:
- Order data from the data sales portal;
- Leave comments on the website
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the
following purposes:
- Provide you with information or services that you request from us;
- Deliver to you a more personalised experience and service offering;
- Improve the quality of the services we offer;
- Internal administrative purposes;
- Marketing and research purposes;
How do we use your personal information?
We may disclose your personal information to third parties in accordance with this Policy in circumstances
where you would reasonably expect us to disclose your information. For example, we may disclose your
personal information to:
- Our third party service providers (for example, Word Press engineer);
How do we protect your personal information?
Exemplary Energy will take reasonable steps to ensure that the personal information that we hold about you is kept
confidential and secure, including by:
- Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
- Privacy data will be secured by strong encryption, firewalls and security team from Word Press
Online Activity
Cookies
The Exemplary website uses cookies. A cookie is a small file of letters and numbers the website puts on
your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we
can distinguish you from other users of the website. This improves your experience and the Exemplary
website(s).
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Website analytics
Our website uses Woocommerce to help us better understand visitor traffic, so we can
improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances,
we may connect it to you.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will
only retain your personal information for the duration of your relationship with us unless we are required to
retain your personal information to comply with applicable laws, for example record-keeping obligations.
Inquiries and complaints
For complaints about how Exemplary Energy handles, processes or manages your personal information, please
contact exemplary.energy@exemplary.com.au. Note we may require proof of your identity and full details of your request
before we can process your complaint.
Please allow up to 7 days for Exemplary Energy to respond to your complaint. It will not always be possible to
resolve a complaint to everyone’s satisfaction. If you are not satisfied with Exemplary Energy’s response to a
complaint, you have the right to contact the Office of Australian Information Commissioner (at
http://www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can
contact us for assistance as follows:
Email: exemplary.energy@exemplary.com.au
Contact number: +61) 2 6291 3391